Helpful answers
Everything you need to know before and after your order
From genuine amber and delivery times to returns and care, the most common questions are answered here.
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Is the amber genuine?
Baltic Bliss products are made from genuine Baltic amber. Amber is natural, so colour, pattern, shape and inclusions can vary slightly from photographs. These differences make every piece unique.
Where are the products made?
Our amber pieces are crafted with care in Lithuania, following a family tradition of working with Baltic amber.
How quickly is an order prepared?
Orders are normally prepared within 1–2 business days. You will receive confirmation when your order is on its way.
How long does delivery take?
Estimated delivery takes 1–4 business days within Lithuania, 5–10 within the European Union, 5–15 to other European countries and 5–30 to other international destinations.
These are estimates. Customs, local holidays and carrier delays can occasionally extend delivery.
Will I have to pay customs duties?
Orders delivered outside Lithuania may be subject to local import duties, taxes or customs charges determined by the destination country.
Can I return an item?
Eligible items can be returned within 14 days of delivery when unused and in their original condition and packaging.
Custom or personalised items normally cannot be returned unless damaged or defective. Please review our refund policy before sending an item back.
How should I care for amber?
Wipe amber gently with a soft cloth. Avoid strong chemicals, perfumes, prolonged heat and abrasive cleaners. Store it separately from harder jewellery.
How can I contact you?
Use our contact form. We usually reply within two business days.
